FAQ

HELP & SUPPORT

Frequently Asked Questions

Q1.What is Insider Car Deals?

Insider Car Deals is an independent service that helps UK car buyers secure a great deal on a new car. Using 20+ years of experience in real-world discounting and finance research, we show you the savings that are truly achievable — not just what dealers or brokers want you to see.

Most car sites earn commission from dealers, so their “best offers” aren’t always impartial. We don’t take money from dealers or manufacturers. Our only focus is to show you the discounts and finance offers you can actually achieve.

No. We’re completely independent. You always buy from a UK franchised dealer, but we don’t take commission or referral fees.

Top 10 Deals Guides

Downloadable reports that highlight the ten strongest new-car deals in a given category (e.g. small cars, family SUVs, EVs). Each shows cash savings, finance contributions, and PCP terms.

Monthly, to reflect the latest deals and finance offers.

Immediately after purchase — they’re sent automatically.

A bespoke report for the exact make, model, and spec you want. It shows the realistic discount, finance contributions, APR, and monthly PCP cost you should expect to achieve.

You can request Personal Deal Sheets for up to 3 cars you are seriously considering buying. Each is researched separately and delivered as an individual PDF report.

Within 3 working days by email, unless stated otherwise.

Take it to a dealer and ask them to match the target terms. If they won’t, you’ll know to push harder or try another dealer.

The terms in your Personal Deal Sheet are realistic and achievable. It simply depends on how motivated a dealer is to secure your order.

Personal Deal Sheets - We Do It For You (Upgrade Service)

An upgrade of your Personal Deal Sheet. We negotiate with a dealer on your behalf based on your sheet’s terms, then connect you directly to that dealer so you can complete the order. This service applies to one car — the specific make, mode and trim you want to buy.

Not necessarily. We may approach your local dealer first, but if they don’t want the business, we’ll find one who will. Many dealers also offer home delivery.

We aim to complete the negotiation within 7 working days unless we advise otherwise.

Concierge Service (Premium Option)

Our most tailored option. It includes everything in the We Do It For You service plus a personal up to 30-minute phone consultation with Pat Hoy to discuss your needs and answer questions before we approach dealers on your behalf. This service applies to one car — the specific make, model and trim you want to buy.

Practicalities

Deal terms are subject to change at any time and without notice by dealers and/or manufacturers. However, we expect most deal terms to remain valid for at least 14 days.

Delivery times are set by the manufacturer. Dealers quote the latest information available, but timings can change.

We recommend getting quotes from sites such as Motorway.co.uk, BigWantsYourCar.com or Webuyanycar.com so you know your car’s real value. If you decide to part-exchange with a dealer, only bring it up after the new-car price has been agreed. This prevents the dealer from inflating your part-exchange offer by reducing the genuine discount on the new car.

Not currently. Leasing has a minority share of the private new car market and often comes with restrictions. We monitor the market and will include it if we see genuine and consistent value for consumers.

Trust & Money

They’re based on the best available evidence at the time and are a realistic benchmark you can use with confidence.

No service can honestly guarantee that. A dealer could always undercut by £1 to claim a “better” deal. What we do guarantee is that the terms of our deals are based on solid research and our in-depth understanding of what is really available in the market. Our aim is simple: to save you time, give you confidence when buying a new car, and by setting out the terms of a genuinely great deal, make sure you never overpay for your next new car.

No. We’re not a broker or a lender. All finance examples are illustrative. The supplying dealer will provide official finance quotations on request.

As a research-based service, refunds aren’t normally offered once we’ve started work. Each report is created specifically for your chosen car(s), so the time and expertise invested can’t be “returned” like a physical product. That said, we want every customer to feel treated fairly. If you believe there’s been an error, contact us and we’ll do our best to resolve it.

Yes. We guarantee to deliver any Top 10 Deals Guides, Personal Deal Sheets, or services you’ve ordered from Insider Car Deals — or your money back. For Personal Deal Sheets, we also offer a price promise: all stated discounts and PCP terms are realistically achievable at UK franchised dealers. If you upgrade to our We Do It For You or Concierge service and we can’t secure a deal that at least matches your sheet, you’ll be entitled to a refund.

We focus on the brands that matter most to UK car buyers. While we don’t include exotic makes such as Ferrari, Lamborghini, Maserati or Marcos, our aim is to cover the majority of mainstream manufacturers. Coverage may vary from time to time, but we currently exclude Citroën, Subaru, Suzuki and Xpeng

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